This page is intended to answer some of the most commonly asked questions about our venues and attending performances. If your question isn’t answered here, please don’t hesitate to call Ticket Center Stage at (937) 228-3630 or toll free (888) 228-3630.
TICKETS
How do I pick up my tickets?
You may have already received your tickets in the mail. If you purchased your tickets within a week of the performance, you will pick up your tickets at the venue Box Office’s Will Call window. For specific ticket information, please contact Ticket Center Stage at (937) 228-3630 or (888) 228-3630. Ticket Center Stage hours are 10 a.m. to 6 p.m. Monday through Friday and two hours prior to every performance.
ACCESSIBILITY
What about accessibility needs?
Please click here for detailed accessibility information.
Where can I drop off a passenger?
At the Schuster Center, the best place to drop a passenger off is the Second Street entrance. At the Victoria Theatre, passenger drop off is on the First Street side of the building.
BEFORE & AFTER THE SHOW
Are there pre-show events?
Many of our performances have pre-show events including Background on Broadway before select Broadway Series performances and workshops and organ concerts before each Family Series performance. Check the show’s listing on our event calendar for specific pre-show information.
What can we do after the show?
Your night doesn’t have to end after the final curtain–there are several downtown options for music and drinks following a performance. Click here for more information.
CANCELLATION & LATE ARRIVAL
What if I arrive late?
No problem. We will get you to your seats as soon as we can without disrupting the performance for the other patrons. Our policy is not to seat anyone in his/her regular seat while the performance is in progress. We will likely seat you at the rear of the section your seat is in until there is an opportunity to move you to your actual seat, probably at intermission.
What if is performance is cancelled due to weather?
If the cast and crew are already at the theatre, performances will go on as scheduled except in the event of a Level 3 Snow Emergency issued by the State of Ohio. If the cast and/or crew cannot make it here due to weather or other emergencies, performances may be cancelled. If a performance is cancelled due to weather, full refunds will be provided. If there is a Level 1 or Level 2 Snow Emergency and you opt not to attend, we will try to move you into another performance time.
DIRECTIONS, PARKING & PASSENGER DROP OFF
How do I get there?
The Victoria Theatre, Schuster Center and The Loft Theatre are located in heart of downtown Dayton’s arts district. The Victoria Theatre is located at the corner of First and Main Streets, The Loft Theatre is located next door to the Victoria Theatre (look for the red awning out front), and the Schuster Center is located at the corner of Second and Main Streets, encompassing the entire block of Second Street between Main Street and Ludlow Street. For specific driving instructions, visit our Directions & Parking page.
Where can I drop off a passenger?
At the Schuster Center, the best place to drop a passenger off is the Second Street entrance. At the Victoria Theatre, passenger drop off is on the First Street side of the building.
Where do I park?
The Arts Garage, on the corner of Second and Ludlow Streets, is secure, clean, affordable and open for daily parkers, all Schuster Center performances and most Victoria Theatre performances. Please visit our Directions & Parking page for detailed parking information.
DRESS CODE
What should I wear? Is there a dress code?
No dress code. You’ll see everything from t-shirts and jeans to suits and dresses… and everything in between!
EMERGENCIES
What if someone needs to contact me during a performance?
If you require paging services, please check your beeper or cell phone with house management. They will register your seat location and contact you as necessary. Leave the number (937) 228-7591 with anyone who might need to reach you during the performance. Messages will be delivered to you as soon as possible. If you expect you may be called, please let house management know your seat location so we can locate you quickly.
FOOD & BEVERAGES
Is there somewhere I can have lunch or dinner before a show?
Absolutely! Citilites Restaurant & Bar, located in the Wintergarden of the Schuster Center, is open for dinner 2 1/2 hours before performances in the Schuster Center’s Mead Theatre and Broadway Series performances in the Victoria Theatre. For information or reservations, call (937) 222-0623. Reservations are strongly encouraged. For a list of other downtown eateries, visit www.downtowndayton.org.
Will I be able to get a drink? What is served?
Yes, we have performance bars at each venue. We offer Pepsi products and full bar service, including beer, wine and mixed drinks. Additionally, Citilites Restaurant & Bar in the Schuster Center is open 2 1/2 hours before most performances in the Schuster Center and Broadway Series performances in the Victoria Theatre. Bottled water bought at the performance bar is permitted into the theatre.
PHOTOS
Do you allow photographs to be taken?
Due to a variety of reasons–including show contracts, copyright laws and performer safety–no photographs may be taken inside the theatres during a performance. Some shows (generally concerts) do allow photographs to be taken, and this will generally be announced in advance. You may take photos in the lobbies or the Wintergarden anytime. If you have questions about a specific performance, call Ticket Center Stage at (937) 228-3630, or email info@victoriatheatre.com.
FIREARMS & SMOKING
Are firearms permitted in your venues?
Weapons are prohibited in the Victoria Theatre, Schuster Center and Metropolitan Arts Center (The Loft Theatre).
Can I smoke in your venues?
Smoking is prohibited in the Victoria Theatre, Schuster Center and Metropolitan Arts Center (The Loft Theatre).
SECURITY
What about security?
The arts district is one of the safest areas in the entire metropolitan area. In order to further insure the comfort of our patrons, we have off-duty Dayton police officers who work security for us. You’ll spot them on the street corners next to the theatres. If you have a concern or question, don’t hesitate to ask their assistance–or that of one of our house management team (you can spot them by their walkie-talkies and name badges).
